April 18, 2024

Easy FX onboarding not just a pipe dream

Is easy onboarding possible for international payments?

Get in touch

Reach out today for personalised assistance.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Is easy onboarding possible for international payments?

Businesses routinely describe onboarding and account set-up as complex, lengthy and highly frustrating. Companies tell us that simple and clear communication is the key to simplifying this process.

Over 40% of those we spoke with highlight clear, upfront descriptions of the process and requirements involved as the most crucial factor contributing to a more effortless and overall better onboarding experience.

With more than one in five businesses abandoning their account set up with a new provider over a lack of upfront communication, this seemingly simple factor can be challenging.

Having a digital set-up for document submission with personalised support for when they need it is also a priority for well over one in three businesses. Nearly half (46%) of companies in Hong Kong tell us this is critical to an easy account set-up.

Straightforward and streamlined processes, while being honest and upfront about what is involved, remove the sting of frustration from onboarding.

With communication a vital part of the relationship, onboarding can be easy!